Revolt Premium Cancellation and Refund Policy
- General Terms
This policy applies to Premium packages purchased by bank transfer through the Revolt website or mobile application.
The Premium package remains valid for the period selected at the time of purchase. Payment is a one-time payment, and the package does not renew automatically.
Users can review the package price, validity period, and included features before purchasing. Premium access is activated after payment is confirmed.
- Cancellation Before Activation
Users may cancel their order before Premium access is activated.
If payment has already been made but the purchased package has not yet been activated, the amount paid will be refunded in full.
- Cancellation After Activation
After Premium access has been activated, users may request early termination of the package and a refund for the remaining period.
The refund amount will not exceed the prorated value of the remaining period of the purchased package.
The cost of the elapsed period is not refundable in the case of ordinary early termination.
The refund amount is calculated as follows:
Amount actually paid × remaining period ÷ total duration of the purchased package.
The calculation uses the exact start and end dates and times of the purchased package. The remaining period is determined at the moment the corresponding Premium access is terminated. The amount is calculated to the nearest tetri.
For example, if the total package duration was 90 days, the user paid GEL 9, and 60 days remain at the time of termination, the refund amount will be GEL 6.
Navigation sessions, route planning, and other features already used are not subject to separate monetary reimbursement. No additional fees will be deducted for their use either. The calculation is based on the elapsed and remaining periods of the package.
- Duplicate Payments and Service Issues
If the same order is paid for twice, the excess payment will be refunded in full.
If payment has been received but Revolt is unable to activate the purchased package, the user may request a full refund of the amount paid.
In the event of a service issue, Revolt will review the user's report and take steps to resolve the problem within a reasonable period. Any price reduction or refund will be determined taking into account the issue, the services provided, and the user's statutory rights.
- Submitting a Request
Requests to cancel an order or obtain a refund must be sent to: partner@revolt.ge
The user's email must include:
The account from which the payment was made;
The order number and payment date;
A brief description of the request, explaining why cancellation is being requested.
Revolt will acknowledge receipt of the request and inform the user of the outcome of its review. If a refund is granted, the user will receive information about the refund amount and how it was calculated.
- Refund Timeframe and Method
The refund will be issued no later than 14 calendar days after the request is approved.
The refund will be issued using the same payment method used for the original payment. A different refund method may be used by agreement with the user.
- Changes to the Policy
The updated policy will be published on the Revolt website, indicating its effective date.
Changes will not restrict the user's rights arising from purchases already made.